Basinha / HomeEaz

Effective Date: 21 March 2026    |     Last Updated: 21 March 2026

Basinha ("we", "us", or "our") operates the HomeEaz online store and website, including all related information, content, features, tools, products, and services (the "Services"), in order to provide you, the customer, with a curated shopping experience. Our Website is located at https://homeeaz.myshopify.com.

The Services are hosted and powered by Shopify, which enables us to provide the Services to you. We also use third-party platforms and related service providers for order processing, fulfilment, payments, and certain platform functions.

This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described in this Policy.

 

This Policy applies to personal data we collect directly from you via the Website and in connection with purchases, customer service, and all other interactions with Us. It is intended to comply with the operational requirements of the platform services we use.

 

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services:

 

A. Information You Provide Directly

•       Contact details including your name, address, billing address, shipping address, phone number, and email address.

•       Order details including items ordered, quantity, SKU, size, colour, and other order-specific information.

•       Account information including your username, password, security questions, preferences, and settings.

•       Customer communications including information you include in emails, chat transcripts, call notes, and support requests.

•       Authentication information including OTPs and verification tokens used for identity verification.

•       Bank account details, only where explicitly required to process refunds — you must provide these directly when a refund is being processed.

 

B. Payment Information

We do not collect or store your full credit/debit card details on our servers. Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, and payment confirmation is processed through secure third-party payment gateways (e.g., payment aggregators). Those providers collect and handle payment information directly; their handling of such information is governed by their own privacy policies.

 

C. Automatically Collected Information

•       Device information including your IP address, browser type, operating system, device identifiers, and network connection information.

•       Usage information including pages visited, referring URLs, date/time stamps, interactions, session information, and how and when you navigate the Services.

•       Cookies and similar technologies (see Section 8 below).

 

D. Information from Third Parties

•       Information received from our service providers including Shopify, shipping partners, payment gateways, analytics providers, advertising partners, and other vendors used to operate the Services.

•       Information from our affiliates, partners, or other third parties, where permitted by applicable law.

 

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

 

•       Provide, Tailor, and Improve the Services: To verify your identity, process payments, fulfil orders, remember your preferences and items of interest, send account notifications, process purchases, returns, exchanges and other transactions, create and manage your account, arrange for shipping, facilitate returns and exchanges, enable product reviews, and to create a customised shopping experience, including product recommendations related to your activity.

•       Marketing and Advertising: To send marketing, advertising, and promotional communications by email, SMS, WhatsApp, or postal mail (where you have consented), and to show you online advertisements for products or services on the Services or other websites, including based on items you have previously purchased or added to your cart.

•       Security and Fraud Prevention: To authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.

•       Communicating With You: To provide customer support, respond to your inquiries, and maintain our business relationship with you, including transactional messages such as order confirmations, shipping updates, and refund notifications.

•       Legal Compliance: To comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery or litigation, and to enforce or investigate potential violations of our terms or policies.

 

We may collect personal information from the following sources:

 

•       Directly from you: When you create an account, visit or use the Services, make a purchase, communicate with us, or otherwise provide us with your personal information.

•       Automatically through the Services: From your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.

•       From our service providers: When we engage them to enable certain technology and when they collect or process your personal information on our behalf.

•       From our partners or other third parties: Including advertising partners, affiliates, and analytics providers, where permitted by applicable law.

 

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, subject to this Privacy Policy. Such circumstances may include:

 

•       Platform and fulfilment partners: We share your name, address, phone number, order details, and other necessary information with Shopify and fulfilment partners to process orders and manage logistics.

•       Payment processors and payment gateways: To complete transactions and issue refunds. We do not store credit/debit card numbers.

•       Shipping carriers and logistics providers: To deliver products to you and communicate tracking information.

•       Service providers and vendors: Including IT management, customer support, analytics, marketing automation, advertising partners, cloud storage, and other vendors who perform services on our behalf.

•       Business and marketing partners: To provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices.

•       At your direction: When you direct, request, or consent to our disclosure of certain information to third parties, such as to ship products or through your use of social media widgets or login integrations.

•       Within our corporate group: With our affiliates or otherwise within our corporate group.

•       Legal and regulatory authorities: To comply with applicable legal obligations, respond to subpoenas, search warrants and similar requests, enforce applicable terms of service or policies, and protect or defend the Services, our rights, and the rights of our users or others.

•       Business transfers: In connection with a business transaction such as a merger, acquisition, or bankruptcy, your information may be transferred as part of that transaction.

When we share data with third parties, we use contractual and technical protections to require that these parties handle the data securely and only for the permitted purposes.

 

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.

In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information.

We and our partners use cookies and similar technologies to collect information about how you use the Website. Cookies enable features such as remembering your cart contents, saving your preferences, and measuring site usage for analytics and advertising purposes.

You can control or delete cookies through your browser settings. Please note that disabling cookies may limit your ability to use certain features of the Website.

 

If you opt in to receive marketing messages from us, we may contact you by email, SMS, WhatsApp, or postal mail for promotions and offers. You can opt out of marketing at any time by:

•       Following the unsubscribe instructions included in any marketing message; or

•       Contacting us at basinhalimited@gmail.com.

Please note that even if you opt out of marketing communications, you will continue to receive transactional messages related to your account, such as order confirmations, shipping updates, and refund notifications.

 

The Services may provide links to websites or other online platforms operated by third parties, including social networks, payment gateways, and advertising partners. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

 

We retain personal information only as long as needed to fulfil the purposes described in this Policy and to comply with legal and accounting obligations. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies. Typical retention practices include:

 

•       Device and technical logs: Retained for operational and analytics purposes.

•       Account, order, and transactional data: Retained as needed, subject to legal and contractual obligations (for example, tax or accounting rules may require us to retain transactional records for a specified period).

•       Aggregated or anonymised data: Retained indefinitely for analytics and business purposes.

 

We implement security measures to protect your information. However, no online platform can guarantee absolute security. In the event of a data breach beyond our control, we cannot be held liable for any resulting damages.

We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us. If you choose to register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else.

 

The Services are not intended to be used by children under the age of 18 (or the age of majority in your jurisdiction), and we do not knowingly collect any personal information about such children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website, update the "Last Updated" date, but we are, under no circumstances, obliged to notify you of such revision and changes. Your continued use of the Website after changes are posted constitutes your acceptance of the revised Policy.

 

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

 

•       Business Name: Basinha

•       Email: basinhalimited@gmail.com

— End of Privacy Policy —